FAQ
What is the HighFlow Energy “Bill Free” offer?
It’s an electricity plan where:
● Your electricity bill will be $0 for up to 5 years (monthly allowance applies)
● Covers usage up to your specific allowance, based on your household
● Includes supply and network charges
● No lock in contract, leave anytime
Is it really $0? What’s the catch?
It’s not unlimited:
● $0 up to your specific allowance each month
● Above that: ~$0.25/kWh
● Note: the $0.25/kWh may change, but will always be below the market rate
● Think of it like a mobile phone plan
● $0 up to your specific allowance each month
● Above that: ~$0.25/kWh
● Note: the $0.25/kWh may change, but will always be below the market rate
● Think of it like a mobile phone plan
How does HighFlow make money?
From:
● Optimising your battery in energy markets
● Using your system in the Virtual Power Plant (VPP)
● That value funds your usual $0 bill
What do I need to qualify?
● Solar ≥ 5 kW
● Battery ≥ 14 kWh
● Located in NSW, ACT or QLD
Do I need to buy a new battery?
No:
● You can bring your existing system
● Or install a new one
● You can bring your existing system
● Or install a new one
Do I need internet?
Yes, this is required for VPP connectivity.
Do I have to switch electricity retailers?
Yes, HighFlow becomes your electricity retailer.
What is a Virtual Power Plant (VPP)?
It connects your battery to:
● The electricity market
● The grid
So it can earn value by:
● Charging when energy is cheap
● Discharging when energy is valuable
● Put another way, the VPP sells high, buys low
● The electricity market
● The grid
So it can earn value by:
● Charging when energy is cheap
● Discharging when energy is valuable
● Put another way, the VPP sells high, buys low
Will I lose control of my battery?
No:
● Your home energy needs are prioritised
● VPP operates in the background
● Your home energy needs are prioritised
● VPP operates in the background
Will this affect my power reliability?
No, system is designed to:
● Maintain normal household operation
● Optimise in the background
● Maintain normal household operation
● Optimise in the background
Will I still receive a bill?
Yes, but usually:
● $0 payable
● Shows usage and cap tracking
● $0 payable
● Shows usage and cap tracking
What happens if I go over the cap?
You only pay for:
● The excess usage
● The excess usage
Are there any other fees?
Possible (standard):
● Connection/disconnection
● Meter services
● Connection/disconnection
● Meter services
How long does it last?
● Up to 10 years
● No lock in contract, leave anytime
● No lock in contract, leave anytime
What happens if I move house?
● Offer ends
● Standard contract terms apply
● Standard contract terms apply
Can I leave early?
Yes, but:
● Early exit conditions may apply
● Early exit conditions may apply
Do I still get paid for solar exports?
Not directly:
● HighFlow Energy will manage your battery so electricity exports help fund
the $0 bill
● HighFlow Energy will manage your battery so electricity exports help fund
the $0 bill
Why is this better than a normal plan?
Because it shifts from:
● “Reduce your bill”
To:
● “Eliminate your bill (within a defined range)”
● “Reduce your bill”
To:
● “Eliminate your bill (within a defined range)”
What if something changes in the energy market?
● Contracts include provisions for regulatory changes
● Customers will be notified of any material updates
● Customers will be notified of any material updates
Is this safe and compliant?
Yes:
● Governed by Australian energy regulations
● Includes consumer protections and ombudsman access
● Operation is within your system’s operating limits, so warranties are
retained
● Governed by Australian energy regulations
● Includes consumer protections and ombudsman access
● Operation is within your system’s operating limits, so warranties are
retained